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Is the poker table you received different
than what you expected? Did the poker table not fit as well as you hoped in
your space or match your décor? Whatever your reason, you won’t be stuck with a
poker table you cannot use or do not want (Note: If your item was damaged or
defective, see our Damage section below). At BuyPokerTablesOnline, your complete satisfaction with your purchase and your
shopping experience is our number one goal and we are pleased to offer one of
the best return policies in the industry. We have specific procedures in place
to assist in the quick and hassle-free return and exchange process. We have a
fully trained staff of customer service experts to carry you through this
process.
Upon product arrival,
please immediately inspect your order and note ANY damages on the Bill of Lading (Freight Invoice). Do not discard the box or any packaging
materials until you have inspected your order and are completely satisfied with
the product you have received.
Returns &
Exchanges Policy
We
are proud to offer an easy and flexible return and exchange policy by
offering a 14-day unconditional guarantee. After you receive your
order, if the item does not match the decor of your home, your taste,
your colors, or just plain didn't meet your expectations, we will
provide you store credit for any other item in our inventory.
Please
note when making an exchange, actual round trip freight charges will be
deducted from your store credit to return the item to us. Round trip
freight charges include outgoing shipping charges on free delivery
items. We cannot provide any reimbursement or credit for expedited
freight or white glove delivery charges if such a service is selected.
In order to properly exchange the item, we ask that the poker table be in
new, unused, and unassembled condition, securely packaged inside its
original packaging, as our freight companies will not pick up items
that are not properly packaged. Lastly, there are no restocking fees.
* We will only accept a return if you contact us within 14 days of delivery.
* Items must be returned in their original packaging or additional fees will apply.
*
Please note that unless the return or exchange is a result of an error
on our part, we cannot credit shipping or handling charges.
* Please note that orders can only be canceled before they ship.
Please
feel free to review our Privacy Policy and Terms and Conditions should
you have any questions outside the scope of our Return and Exchange
policy. Please contact our helpful
customer service department at 1-888-230-5934 or email us for
further instructions. In the unlikely event that your order is incorrect,
missing parts, damaged or defective, please call us immediately and we will
send you the correct product, replacement product, or replacement parts at no
cost to you. Our customer service hours are Monday - Friday between 8:00AM and 6:00PM PST, and Saturday - Sunday between 9:00AM and 4:00PM PST.
Product
Descriptions
BuyPokerTablesOnline and its
companies within BuyOnline, Inc. attempt to ensure accuracy regarding
product descriptions. However, Buy Poker Tables Online does
not warrant that product descriptions or other site content is accurate, complete,
reliable, current, or error-free. Should a product be listed at an incorrect
price or presented with incorrect information due to typographical error or
error in pricing or product information received from our manufacturers and
distributors, BuyPokerTablesOnline reserves
the right to refuse or cancel any poker table orders placed at incorrect
prices.
BuyPokerTablesOnline has the
right to refuse or cancel any such orders regardless if the order has been
confirmed and/or processed to your credit card. Should your credit card be
charged for your poker table purchase and your order is cancelled, BuyPokerTablesOnline will
immediately issue a credit to your credit card in the entire amount of the
charge. We apologize for any inconvenience. Should you not be entirely
satisfied with your poker table purchase, you may return the item as described
in our Returns & Exchanges Policy.
Damaged Items
Our poker tables are carefully packaged to withstand damage during
shipping. We realize you are excited to receive your new poker table, and we
work very hard to make sure it reaches you in perfect condition.
However, accidents do happen. Please contact us within 3 days of receipt should your order be damaged or if parts are missing. We will take every effort to assist you
in obtaining the necessary replacements as quickly as possible, and at
no extra cost to you.
* Please be sure to carefully inspect your order, and note that all
damage claims must be filed with photos to our Customer Service
department within 3 days of the receipt of your order.
* If you are holding the poker table for a pending event, do not wait to check your order, as we may not be able to assist you at that time.
* If you decide not to allow BuyPokerTablesOnline to repair or replace
your item within 14 days of delivery, the item may be returned under
our standard return policy, which includes round trip shipping and
handling. BuyPokerTablesOnline reserves the right to repair or replace
your item should an item arrive damaged.
* Should parts be missing or require replacement, they may require
ordering from the manufacturer. Since many of our manufacturers are
located overseas, replacement parts and pieces normally take between
4-6 weeks to arrive in our warehouse. Please note that due to our wide selection of poker tables, it is impossible to keep all parts and items in stock all
the time. Should a part or item require replacement, we will make all
efforts to expedite the process to the best of our ability; however,
many parts must be ordered and take time to arrive.
* BuyPokerTablesOnline holds no responsibility for damage to the home by
the home delivery company. It is your responsibility to file a claim
with the freight company.
*
Although we make every attempt to deliver your poker table correctly and
on-time, accidents and delays do sometimes happen. Please note that BuyPokerTablesOnline does not hold any financial responsibility nor will
we compensate for unexpected time delays.
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